What to know before you sign up
- You're a business owner. The service runs as a public offer — by signing up you accept these terms.
- We don't make sales calls and don't take a percentage of your revenue. Pricing is fixed, listed in section 4.
- We don't sell your data and use it only to run the service (see the Privacy Policy).
- Refunds for unused services are possible within 5 days after a service outage (section 5).
- Questions? Email support@sbs.im — we answer in plain English.
This Terms of Service agreement (the «Agreement») governs the relationship between OPSoft Inc, a Wyoming corporation registered at 30 N Gould St, Ste R, Sheridan, WY 82801, United States — hereinafter the «Company» — and any person or entity («User») accessing or using the website at sbs.im, its subdomains, the associated mobile applications, and the Telegram bot (together, the «Service»).
Acceptance of terms
This Agreement is a public offer and becomes binding the moment the User creates an account on the Site, registers through the Service's Telegram bot, or otherwise begins using the Service. Continuing to use the Service after changes to these terms have been published constitutes acceptance of the revised terms.
The User represents that they have the legal capacity and authority to enter into this Agreement.
The service
SBS is a loyalty-program and customer-engagement platform, including: cashback / cumulative-discount programs, digital gift certificates, QR cards compatible with Apple Wallet and Google Wallet, email campaigns and wallet push notifications, reservation and appointment booking, a branded customer-facing Telegram bot, and a business landing page with embedded sign-up form.
The Company provides the Service «as is» and may modify its features, add new ones or retire legacy ones at any time, with reasonable notice for paid features.
Your account
- You are responsible for keeping your login credentials confidential and for all activity performed through your account.
- You must provide accurate information when creating the account and keep it up to date.
- You must not copy, resell or commercially redistribute any part of the Service without the Company's written permission.
- You may stop using the Service and request deletion of your account at any time — see the Account deletion page.
- The Company may suspend or close your account in case of a material breach of these terms.
Pricing of services
The «Solo» plan is free forever for solo owners without staff. Paid plans are billed at a fixed monthly rate:
- «Professional» — $8.90 per month; up to 3 staff accounts per shop.
- «Business» — $19.90 per month; unlimited staff and locations, priority support, custom development.
Fees are charged in advance, on the anniversary of your first paid charge. SMS delivery, where used, is billed per message at operator rates (typically from $0.30 per SMS depending on country). Full plan details, supported payment methods and applicable taxes are described on the Pricing and billing page.
Subscriptions are sold through Paddle.com Market Ltd (and its local affiliates where applicable), which acts as the merchant of record for the sale. Paddle is responsible for processing your payment, issuing the invoice, collecting any applicable VAT or sales tax, and handling refunds on behalf of the Company. Your card statement will show a charge from Paddle.net or Paddle.com, referencing SBS.
Refunds and cancellation
You may cancel a paid subscription at any time from the app — your access remains active until the end of the paid period and future renewals stop. New subscribers may request a full refund within 14 calendar days of the first paid charge, for any reason. After this 14-day window, monthly fees are generally non-refundable for unused days, except in the case of material defects, service outages of five (5) or more consecutive days due to the Company's fault, or where a more generous refund right is granted by applicable consumer-protection law.
Refund requests must be sent to support@sbs.im from the billing email and include the Paddle transaction ID from your receipt. Approved refunds are processed by Paddle on behalf of the Company, back to the original payment method, typically within 5 to 10 business days. The full refund policy — including the 14-day money-back guarantee, the material-defect refund, the service-outage refund, and country-specific statutory windows — is published on the Refund Policy page.
Limitation of liability
The Service is provided on an «as available» basis. To the maximum extent permitted by law, the Company is not liable for any indirect, incidental or consequential damages arising from use or inability to use the Service, from unauthorized access to the User's communications, or from the conduct of any third party on the Site.
The Company is not responsible for the execution of loyalty programs run by individual merchants using the Service; disputes between merchants and their end-customers are resolved between those parties.
Changes to the terms
The Company may amend these terms from time to time by publishing a new version on the Site. Continued use of the Service after publication constitutes acceptance. Users are encouraged to check this page periodically.
Governing law
This Agreement is governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws provisions. Any dispute shall be resolved in the competent courts of the State of Wyoming.