Refund policy

This Refund Policy applies to subscriptions to the SBS platform, operated by OPSoft Inc, a Wyoming corporation at 30 N Gould St, Ste R, Sheridan, WY 82801, United States. It supplements our Terms of Service and the Pricing and billing page; in case of conflict, the terms of the specific plan you signed up for prevail.

Scope and merchant of record

SBS subscriptions are sold through Paddle.com Market Ltd (and, in some jurisdictions, through Paddle's local affiliates), which acts as the merchant of record for the sale. This means Paddle is the party that takes payment, issues the invoice, collects any applicable VAT or sales tax, and processes refunds on behalf of OPSoft Inc. You will see a charge from Paddle.net or Paddle.com on your statement, referencing SBS. This policy describes the cases in which OPSoft Inc will instruct Paddle to issue a refund.

Free plan and trials

The Solo plan is free forever — no payment is taken, so no refund is needed. Paid plans include a regular free trial period at sign-up. Trials are explicitly free of charge: no card is required to start the trial, and you only enter payment details if you choose to continue on a paid plan. If you do not upgrade, the account is automatically downgraded to Solo or paused, and you are not charged.

14-day money-back guarantee

If you change your mind about a paid SBS subscription, you can request a full refund within 14 calendar days of your first paid charge, for any reason — no questions asked. This applies to every paid plan (Professional, Business) on every market we sell to, and is granted in addition to (never in place of) any statutory right you may have under the laws of your country (see section 10).

To use the 14-day money-back guarantee, email support@sbs.im from the billing email associated with your account and include your Paddle transaction ID (see section 7). The refund is processed by Paddle to your original payment method.

Monthly subscriptions after 14 days

After the 14-day money-back window has passed, monthly subscriptions (Professional, Business) renew automatically until you cancel them, and renewal charges are generally non-refundable for unused days. You can cancel a subscription at any time from the app («Settings» → «Subscription») or by writing to support@sbs.im. Cancellation stops the next automatic renewal; your access remains active until the end of the period you already paid for.

This default rule does not override the material-defect refund (section 5), the service-outage refund (section 6) or any non-waivable statutory right (section 10) — all of those continue to apply throughout the lifetime of the subscription.

Material defects and unfit service

If the SBS service has a material technical or product defect that prevents you from using a feature included in your paid plan — for example a critical bug that we cannot resolve in a reasonable time, or a paid feature that does not work as described on our website — you are entitled to a refund regardless of when the defect occurs. The refund covers the affected billing period in full, or a pro-rata portion if only part of the period was affected, at your choice.

To claim this refund, email support@sbs.im describing the defect, when you noticed it, and any steps you took to work around it. We may ask for screenshots or for permission to investigate your account before approving the refund.

Service outage credits

If the SBS service is unavailable to you for five (5) or more consecutive days within a single billing period as a result of our fault (and not as a result of scheduled maintenance, third-party outages outside our control, or your action), you may request a pro-rata refund or service credit for the affected days.

Outages must be confirmed by our incident records. We do not issue credits for individual feature outages of less than five days, intermittent connectivity issues caused by third parties (Telegram, Apple, Google, payment networks, SMS operators, etc.), or for problems caused by configuration of your account by you or your staff.

How to request a refund

Email support@sbs.im from the billing email address associated with the account, and include:

• The Paddle transaction ID (visible in the receipt you received by email — typically begins with txn_);
• The reason for the refund request;
• If you are claiming an outage refund — the approximate dates and times when the service was unavailable.

We acknowledge refund requests within one business day and reply with a decision within five business days. If the request is approved, we instruct Paddle to issue the refund.

Processing and timing

Refunds are returned by Paddle to the original payment method used for the purchase. Processing time depends on your payment provider:

• Credit and debit cards — typically 5 to 10 business days to appear on the statement;
• Apple Pay / Google Pay — same as the underlying card;
• PayPal — typically within 1 to 3 business days;
• SEPA, iDEAL, Bancontact — typically 5 to 10 business days.

The refunded amount is the original charge, including any VAT or sales tax that Paddle collected. We cannot refund to a different account or method than the one used for the original purchase.

Chargebacks and disputes

If you have a billing question, please contact us before opening a chargeback with your bank — most issues can be resolved within one or two business days. Unauthorised chargebacks lead to the affected account being suspended pending resolution; once the dispute is closed in our favour, we may charge an administrative fee equivalent to the chargeback processing cost Paddle passes to us.

Statutory rights

Nothing in this Refund Policy limits or excludes any non-waivable consumer protection rights you may have under the laws of your country of residence. Where you are a consumer (rather than a business), these rights apply on top of the policy above and may grant you a more generous refund window. In particular:

• European Union / European Economic Area, United Kingdom, Switzerland, Turkey, Israel: you have a statutory 14-day right of withdrawal from the date of subscription.
• South Korea, Brazil, Canada: you have a statutory 7-day unconditional right to cancel.
• Singapore: you have a statutory 5-day cancellation right.
• Australia, United States and other jurisdictions: any non-waivable consumer-protection statute that applies to your purchase is honoured.

To exercise any of these statutory rights, contact support@sbs.im with your Paddle transaction ID. We honour the rights set out in your local law as administered by Paddle as the merchant of record — see Paddle's own refund policy for additional buyer protections.